Help Center

Customers in the United States have shipping times of 3-5 days.

For international customers, we are usually able to ship anywhere in the world in 5-14 days. 

Shipping Times are how long it takes to ship the item AFTER the order gets processed.  It typically is processed in 1-2 days. Due to COVID-19, it may take 5-7 business days to process your order. 

Most of the time we offer product tracking, however in some cases it may be unavailable, if that's the case, contact us at  support@beautytoolsnyc and we will keep you up to date on your order as best as we can!  

Please note that it may take up to 7 days before your tracking number becomes active.

Hey there! If you have any issues with tracking your product please send our support team an email at support@beautytoolsnyc.com and we will be happy to assist you! 

Please note that it may take up to 7 days before your tracking number becomes active.

We generally can process orders within 24 hours of payment being processed and can take 1-3 days to ship. Please note that estimated shipping and arrival dates are subject to change according to the carrier’s availability. For multiple orders, shipment may come at different times and from different warehouses. Transit time is dependent on holiday schedule and excludes holidays and weekends. Generally, orders in the USA will arrive 3-5 days after shipping.

Mistakes happen! Send us an email as soon as you can at support@beautytoolsnyc.com and we'll be happy to assist you ASAP! Please note, we usually ship our orders within 24 hours so it's possible that your order was already shipped, but we will do our best to help you out regardless!

For World Wide shipping, we have various warehouses around the World. Unexpected custom and import taxes may apply and is the responsibility of the buyer.

You can find our Refund and Return Policy HERE :)   If you have any questions or concerns don't hesitate to contact us at support@beautytoolsnyc.com

Whoops, sorry about that! Unfortunately shipping can get a little rough sometimes, but we'll fix it if you give us the chance! Send us an email at  support@beautytoolsnyc.com, tell us what you ordered and your order number and we'll be happy to help you out!

Why Am I Missing Items? Depending on stock and warehouse location, we may need to ship your order separately, so sometimes products will arrive at separate times in separate packages, generally we'll give you the tracking numbers anyway though so you'll know!

Check your order confirmation email for the tracking number. IF that doesn't work, send us at email at  support@beautytoolsnyc.com, tell us what you ordered and your order numbers, and we'll help you out!

We're aware that using a Credit Card online can be scary! However, our website is SSL encrypted and certified (As can be seen above) to give you safe and secure transactions, and all Credit Card payments are processed with our payment processor Shopify, the best in the business! We don't store any Credit Card information, and we will never share your personal information with anyone else, so you can rest assured, any purchase you make with us is as secure as it gets!

You can find our full Privacy Policy HERE:)

You can find our Terms Of Service HERE:)

You can find our GDPR Data Protection Information HERE:)

1. Please ensure that the facial steamer is filled with water. 

2. After it is plugged in and turned ON, it can take as long as 10 minutes for the facial steamer to get hot enough to produce steam. 

You may have to refill the water 1 to 2 times. 

Email us at support@beautytoolsnyc.com for further assistance!

Visit this page to see the PoreVacuum instructions HERE.